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ONLINE SHOP SEBAGAI ALTERNATIF BERBELANJA MASYARAKAT KOTA MANADO Olii HOLISTIK, Journal of Social and Culture

Many larger stores use the address information encoded on consumers’ credit cards to add them to a catalog mailing list. This information is obviously not accessible to the merchant when paying in cash or through a bank . One advantage of shopping online is being able to quickly seek out deals for items or services provided by many different vendors . Search engines, online price comparison services and discovery shopping engines can be used to look up sellers of a particular product or service. Shipping costs reduce the price advantage of online merchandise, though depending on the jurisdiction, a lack of sales tax may compensate for this.

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  • Many successful purely virtual companies deal with digital products, , music, movies, office supplies, education, communication, software, photography, and financial transactions.
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In a conventional retail store, clerks are generally available to answer questions. Some online stores have real-time chat features, but most rely on e-mails or phone calls to handle customer questions. Even if an online store is open 24 hours a day, seven days a week, the customer service team may only be available during regular business hours. Consumers find a product of interest by visiting the website of the retailer directly or by searching among alternative vendors using a shopping search engine. A “checkout” process follows (continuing the physical-store analogy) in which payment and delivery information is collected, if necessary. Some stores allow consumers to sign up for a permanent online account so that some or all of this information only needs to be entered once.

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His system connected a modified domestic TV to a real-time transaction processing computer via a domestic telephone line. During the 1980s he designed, manufactured, sold, installed, maintained and supported many online shopping systems, using videotex technology. These systems which also provided voice response and handprint processing pre-date the Internet and the World Wide Web, the IBM PC, and Microsoft MS-DOS, and were installed mainly in the UK by large corporations. Alternative names for the activity are “e-tailing”, a shortened form of “electronic retail” or “e-shopping”, a shortened form of “electronic shopping”. An online store may also be called an e-web-store, e-shop, e-store, Internet shop, web-shop, web-store, online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes purchasing from an online retailer’s mobile device-optimized website or software application (“app”).

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